Because of this, perhaps no expertise has been more challenged than customer loyalty. Buyers have more choices than ever and face-to-face exchanges are increasingly being replace with screen time. Just think:  How many Zoom calls have you been on since the Pandemic began?

Here, I will post about Earning Customer Loyalty in a Digital World. Along with sharing what I know, I’ll be reaching out to experts for their tips on making the most of digital platforms.

I look forward to sharing our learning together — Jill