Author, Board Seat Coach, Loyalty Expert,
and Vice Chair Luby’s/Fuddruckers
Jill Griffin is a best-selling author of six books, most notably Customer Loyalty: How to Earn it. How to Keep it.
As CEO of The Jill Griffin Group, Jill empowers businesses to build customer loyalty blueprints that grow profits. She’s referred to as “The Customer Loyalty Maker” for bringing her innovative strategies to professionals, customers and staff. Her strategies, trainings, and speeches have reached and impacted tens of thousands of business people worldwide.
Her clients include Dell, Microsoft, Spring, Hyatt Hotels, Toyota, Siemens, Subaru, Ford Motor Company, DFW Airport, Western Union, Raytheon Aircraft, Hewlett Packard and the European Conference for Customer Management to name a few.
Jill serves as Vice Chair of Luby’s/Fuddruckers Restaurants (NYSE- LUB) where she brings her customer loyalty, customer win-back and staff engagement know-how to every meeting.
Along with being brilliant and yet a down-to-earth storyteller, Jill creates experiences that elevate the learning because people can relate, feel recognized and valued. They’re inspired to find and deliver their “customer magic.”