Increasing customer retention by just 5% boosts profits by 25% to 95%

82 %
Percentage of companies agree that retention is cheaper than acquisition
75 %
Percentage of consumers say they favor companies that offer rewards
56 %
Percentage of customers that stay loyal to brands which “get them”
65 %
Percentage of a company’s business comes from existing customers

Research by smallbizgenius.net

Keynotes, Seminars, Workshops & Coaching

Keeping Customers Both Online and Off
  • How to increase your following on Instagram
  • Key strategy: “Geo-fencing” to grow your Brand
  • Three deadliest signs that your customers are leaving – you must know them!
  • What happens when your company values get tested—and turn it into an opportunity.
Building Customer Loyalty in a Wired World
Customers become loyal advocates to a business one purchase experience at a time. Learn the strategies that work for any product or service and for any company large or small.
  • Customers become loyal advocates to a business one purchase experience at a time
  • Learn the strategies that work for any product or service and for any company large or small
  • Seven customer stages that will rock your world and generate profits
  • The secret to selling to Millennials
  • Boost your sales and profits with this easy-to-follow checklist
  • How to use complaints as loyalty builders
How to Build Customer Value
  • Why they switch brands, and how you can manage the relationship between your brand, your product/service, and your price
  • Seven proven methods to maximize value and differentiate your product/service
  • Real-world case studies from Zappos, 3M, and Amazon
  • 10-day action plan that will help your company or team find fresh ways to bring value to customers
Winning Customers Back
Lost customers are not lost causes. Statistics show that a business has a higher profitability of winning back a lost customer than prospecting a new one.
  • A 5-step proven roadmap for winning back a lost customer
  • Why the only thing worse than losing high-value customers is neglecting to win them back
  • Five ways customers say “good-bye”
  • How to run a successful “lost customer campaign”
Women Make Great Leaders
  • How to seize your breakthrough opportunity
  • Why you must “get out of line”
  • Three successful strategies to face down fear
  • The “communication code” of being gracious under fire
Earn Your Seat on a Corporate Board
  • How to craft your board search strategy
  • How to find boards that will welcome you
  • Three networking opportunities with influencers
  • The #1 reason you want to vet your board invitation

Sign up for LinkedIn Learning and enjoy three Customer Loyalty courses right now.

LinkedIn Learning
Customer Service — Creating Customer Value
CUSTOMER SERVICE

Creating Customer Value

Lynda.com Customer Service
CUSTOMER SERVICE

Winning Back a Lost Customer

Lynda.com -- Building Customer Loyalty
CUSTOMER RETENTION

Building Customer Loyalty

Make sure you have Jill’s best-selling loyalty books on your shelf

Customer Winback
Most firms consider the lost customer a lost cause.

But in this groundbreaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof.

customer-loyalty-book
Every organization’s learning needs are unique.

Your firm deserves a loyalty learning system custom-tailored to your organization’s specific customer challenges and market issues.

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This very minute, your best customers are likely searching and switching!

This book helps you conquer this big, new loyalty threat. Customer loyalty strategies have turned a brand new page. Have you?