Customers and Geysers
Customers are a lot like geysers…
They both are prone to erupt!
- On the surface, things appear calm….but below things may be brewing.
- Cultivate multiple “Champions” across an account to keep you the know.
- In the digital age, an email can never trump a hand-written note.
- Getting on a plane and meeting face-to-face is important. Reading body language, having eye-contact…..still rule the day.