If You Want To Make A Difference, Act
Fill yourselves up, plant yourselves in that and make your roots deep, and ensure that your heart is always full. …
The Comeback Is Always Better Than The Setback
Even the most influential people have hard times, but the comeback is always better than the setback. …
To Be Successful, See Obstacles As Opportunities
Don’t let anyone tell you that you can’t do something. Innovators are often disruptors with ideas that challenge the status quo. By the very nature of those ideas, you will receive lots of feedback. Listen to it all, evaluate whether it makes sense to you, …
To Be Successful, Don’t Be Afraid To Get Your Boots Muddy
Growing up on a farm there were expectations to work hard and be grateful. It’s amazing how many times I’ve leaned on these two traits to push through barriers and times of challenge. Get back out there and get your boots muddy and do it …
How My Small-Town Grocer Made Customer Service Magic
What magical moments are you creating for your customers that differentiates you from your competitors? When asked, can your buyers describe the moments and articulate your differences? Can your staffers articulate them? Your supply partners? …
How to Get Great Customer Service
Always be kind to the front line, whether in person or a call center. Often their hands are tied and they are doing their jobs with the tools they have been given. Show them empathy. …
To Achieve Your Goals: Visualize, Actualize, Repeat
Many of us are only scratching the surface of our true potential, and I hope to help deliver that spark for others to unleash it! We can never afford to settle comfortably into cruise control and rest on our laurels. …
Humility: The Jet Fuel For Your Career
Humility is the voice in our head that breaks through our chutzpah and tells us we don’t know everything after all. It helps us seek out the right mentors and it helps us listen carefully when they speak truth to us. …
Three Steps To Elating Your Customers And Winning Their Hearts
People on a mission take others with them. They want you and your organization to succeed and it is their pleasure to do everything in their power to see that it happens. Engaged employees plus great managers equals engaged customers. A simple but not easy formula …
How To Find A Great Mentor
Mentoring is an important part of personal and professional growth. Formal mentoring programs are a great way to ensure all employees get the support they need. …
