People want to return to the things they love in life. For many of our customers, these are the things they love to do, it’s part of the rhythm of their life that they enjoy. So, they’re happy to be back. …

Because of this scenario with COVID, I’ve developed a term called “Business PTSD.” It's tying back to the collective fear of this happening again. …

Believe in the good of what you are doing, because without that, success is difficult to achieve and sustain. Hitting walls can stop even the most brilliant of people if they don’t have the determination to climb them. …

We shut down our furniture manufacturing operations on a Tuesday, and by Wednesday we were revamping our operations to make personal protective gear for hospitals and FEMA. To date, we have manufactured over 360,000 masks and 82,000 gowns, and also just recently donated 5,000 masks. …

Everything can always be solved with great people AND only great people can solve hard problems. …

Alignment leadership is designed to give everyone in an organization a target so that their win, their success, is within their control. It's really meant to turn people loose to pursue a common purpose. …

Find the right people. Build trust throughout your organization. Give everyone the authority to elate your customers. …

Seek out what you love and go for it. That’s what I did. I set goals and pursued them. Get a good education, seek the right mentors, insert yourself in the right situations, make yourself relevant. Believe in yourself. You can be your own best …

Leaders transform organizations when they model the changes they want to see in their own actions — when their followers see them doing the right things and not just talking about them. …

I don’t have a huge sample size to draw a conclusion from, but I can tell you unequivocally that when I fall in love with a brand I talk about it a lot to anyone who will listen. …