What I’m Grateful For This July 4th
Dear Friends, The Fourth of July has a special place in my heart. …
NACD 2016 Diversity Symposium
I'm so excited to be presenting a workshop on “Landing Your Next Board Seat” at @NACD Director Professionalism in Laguna Beach http://ow.ly/Fza0301snPA …
Getting Minorities On Corporate Boards
Diversified corporate boards help CEOs build cultures that engage employees and, in turn, ignite the customer loyalty necessary for driving corporate revenue. …
Networking rules for securing a board seat
Fish where the fish are’ and other tips for landing that board opportunity. …
Loyalty Lessons From Austin City Limits
Austin City Limits (ACL) knows a thing or two about building customer loyalty. …
Making Customer Value a Boardroom Priority
By Jill Griffin and Marilyn R. Seymann …
Luby’s Incorporated: Brand Turnaround
How do you know whether a brand can be saved? How do you bring it back? …
Win Back the Customers You Have Lost
In the erratic economy of these past years, you probably have customers who have left you. Many had no choice. It was about the economy — not about you. …
Harvard Business Update
Five Questions about Customer Loyalty with Jill Griffin …
Trust Tools for Tough Times
Trust. It’s in short supply these days and for good reason. …
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