Alignment, Diversity And Love
Alignment leadership is designed to give everyone in an organization a target so that their win, their success, is within their control. It's really meant to turn people loose to pursue a common purpose. …
Winning Customers (And Winning Them Back)
Find the right people. Build trust throughout your organization. Give everyone the authority to elate your customers. …
When The Tough Get Coding
Seek out what you love and go for it. That’s what I did. I set goals and pursued them. Get a good education, seek the right mentors, insert yourself in the right situations, make yourself relevant. Believe in yourself. You can be your own best …
Where Diligence Can Lead You
Leaders transform organizations when they model the changes they want to see in their own actions — when their followers see them doing the right things and not just talking about them. …
What Happens When Your Customers Love You
I don’t have a huge sample size to draw a conclusion from, but I can tell you unequivocally that when I fall in love with a brand I talk about it a lot to anyone who will listen. …
If You Want To Make A Difference, Act
Fill yourselves up, plant yourselves in that and make your roots deep, and ensure that your heart is always full. …
The Comeback Is Always Better Than The Setback
Even the most influential people have hard times, but the comeback is always better than the setback. …
To Be Successful, See Obstacles As Opportunities
Don’t let anyone tell you that you can’t do something. Innovators are often disruptors with ideas that challenge the status quo. By the very nature of those ideas, you will receive lots of feedback. Listen to it all, evaluate whether it makes sense to you, …
To Be Successful, Don’t Be Afraid To Get Your Boots Muddy
Growing up on a farm there were expectations to work hard and be grateful. It’s amazing how many times I’ve leaned on these two traits to push through barriers and times of challenge. Get back out there and get your boots muddy and do it …
How My Small-Town Grocer Made Customer Service Magic
What magical moments are you creating for your customers that differentiates you from your competitors? When asked, can your buyers describe the moments and articulate your differences? Can your staffers articulate them? Your supply partners? …