Leaders transform organizations when they model the changes they want to see in their own actions — when their followers see them doing the right things and not just talking about them. …

I don’t have a huge sample size to draw a conclusion from, but I can tell you unequivocally that when I fall in love with a brand I talk about it a lot to anyone who will listen. …

Fill yourselves up, plant yourselves in that and make your roots deep, and ensure that your heart is always full. …

Even the most influential people have hard times, but the comeback is always better than the setback. …

Don’t let anyone tell you that you can’t do something. Innovators are often disruptors with ideas that challenge the status quo. By the very nature of those ideas, you will receive lots of feedback. Listen to it all, evaluate whether it makes sense to you, …

Growing up on a farm there were expectations to work hard and be grateful. It’s amazing how many times I’ve leaned on these two traits to push through barriers and times of challenge. Get back out there and get your boots muddy and do it …

What magical moments are you creating for your customers that differentiates you from your competitors? When asked, can your buyers describe the moments and articulate your differences? Can your staffers articulate them? Your supply partners? …

Always be kind to the front line, whether in person or a call center. Often their hands are tied and they are doing their jobs with the tools they have been given. Show them empathy. …

Many of us are only scratching the surface of our true potential, and I hope to help deliver that spark for others to unleash it! We can never afford to settle comfortably into cruise control and rest on our laurels. …