When you take on a challenge like this, don’t look back, look forward. Keep your finger on the pulse on what customers, associates and channel partners want and need. Then, execute. And do it bravely while still being circumspect about how things are going.

If you’re interested in something, raise your hand and ask for it. Women are often fantastic advocates for others, but not always for ourselves. Over the years, I am grateful to have found mentors who really encouraged me to have those conversations. It’s made all the difference.

There are always noticeable clues that can tell you that your on the brink of losing a customer. Pay attention. Monitor closely. Act swiftly before the relationship sours.

The sooner you realize the customer is about to be lost, the quicker and better you can act to reverse it.

Even the most influential people have hard times, but the comeback is always better than the setback.

I don’t have a huge sample size to draw a conclusion from, but I can tell you unequivocally that when I fall in love with a brand I talk about it a lot to anyone who will listen.

Leaders transform organizations when they model the changes they want to see in their own actions — when their followers see them doing the right things and not just talking about them.