Jill Griffin is a NYSE independent public board director, internationally-published Harvard “Working Knowledge” author; and noted thought-leader on customer loyalty and how to earn a corporate board seat.
Since 2003, Jill has served as Board Director for Luby’s/Fuddruckers Restaurants (NYSE: LUB). She chairs the Talent Management & Administration committee with oversight for Store Operations, Human Resources, Marketing/Social Media, Information Technology, and Management Succession. She also serves on the Nominating Committee and the Compensation Committee.
Jill’s board service inspired her newest book, Earn Your Seat On a Corporate Board,
released March 1, 2016. She is founding member of the National Association of Board Directors (NACD) Texas Tri-Cities Chapter and sits on its Board of Directors.
Jill is the Customer Loyalty Author for the popular training site, Lynda.com, now part of the LinkedIn family.
Launching Griffin Group in 1988, Jill saw early the trend toward customer and employee loyalty. Her ground-breaking book, Customer Loyalty (Wiley/Jossey Bass: 1995, 1997, 2002), has been published in eight languages. (The US Postal service purchased 22,000 books and mailed them to businesses to help teach direct mail techniques. Two awarding-winning books followed: Customer Winback, 2002 (co-authored) and Taming the Search-and-Switch Customer, 2009.
She chaired the Austin Convention & Visitors Bureau for eight years.
Jill graduated Magna Cum Laude with Bachelor of Science and MBA degrees from the University of South Carolina Darla Moore School of Business and is the recipient of the 2005 Distinguished Alumna Award. She served on the Board of Trustees for nine yeas.
Jill began her career in Brand Management in 1977 at R.J. Reynolds, where she rose in six short years to manage the corporation’s largest brand, Winston.
Jill’s interests include mountain biking, tennis, Civil War history, travel, Southern “Beach Music,” and drawing/painting.