Increasing customer retention by just 5% boosts profits by 25% to 95%
82
%
Percentage of companies agree that retention is cheaper than acquisition
75
%
Percentage of consumers say they favor companies that offer rewards
56
%
Percentage of customers that stay loyal to brands which “get them”
65
%
Percentage of a company’s business comes from existing customers
Research by smallbizgenius.net
Keynotes, Seminars, Workshops & Mentoring
Keeping Customers Both Online and Off
- How to increase your following on Instagram
- Key strategy: “Geo-fencing” to grow your Brand
- Three deadliest signs that your customers are leaving – you must know them!
- What happens when your company values get tested—and turn it into an opportunity.
Building Customer Loyalty in a Wired World
Customers become loyal advocates to a business one purchase experience at a time. Learn the strategies that work for any product or service and for any company large or small.
- Customers become loyal advocates to a business one purchase experience at a time
- Learn the strategies that work for any product or service and for any company large or small
- Seven customer stages that will rock your world and generate profits
- The secret to selling to Millennials
- Boost your sales and profits with this easy-to-follow checklist
- How to use complaints as loyalty builders
How to Build Customer Value
- Why they switch brands, and how you can manage the relationship between your brand, your product/service, and your price
- Seven proven methods to maximize value and differentiate your product/service
- Real-world case studies from Zappos, 3M, and Amazon
- 10-day action plan that will help your company or team find fresh ways to bring value to customers
Winning Customers Back
Lost customers are not lost causes. Statistics show that a business has a higher profitability of winning back a lost customer than prospecting a new one.
- A 5-step proven roadmap for winning back a lost customer
- Why the only thing worse than losing high-value customers is neglecting to win them back
- Five ways customers say “good-bye”
- How to run a successful “lost customer campaign”
Women Make Great Leaders
- How to seize your breakthrough opportunity
- Why you must “get out of line”
- Three successful strategies to face down fear
- The “communication code” of being gracious under fire
Earn Your Seat on a Corporate Board
- How to craft your board search strategy
- How to find boards that will welcome you
- Three networking opportunities with influencers
- The #1 reason you want to vet your board invitation
Sign up for LinkedIn Learning and enjoy three Customer Loyalty courses right now.
CUSTOMER SERVICE
Creating Customer Value
CUSTOMER SERVICE
Winning Back a Lost Customer
CUSTOMER RETENTION
Building Customer Loyalty
Make sure you have Jill’s best-selling loyalty books on your shelf
Most firms consider the lost customer a lost cause.
But in this groundbreaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof.
Every organization’s learning needs are unique.
Your firm deserves a loyalty learning system custom-tailored to your organization’s specific customer challenges and market issues.
This very minute, your best customers are likely searching and switching!
This book helps you conquer this big, new loyalty threat. Customer loyalty strategies have turned a brand new page. Have you?